Need to cancel or rearrange?

Please give at least 24 hours’ notice if you need to cancel or move a lesson. With that notice, I’ll do my best to arrange another time. Rearranged lessons depend on my availability and must be agreed with me.

If you can’t make it

If you don’t attend and haven’t contacted me, the lesson is treated as a late cancellation. The full fee remains due, or the lesson is deducted from your package.

Please message me as soon as you can if something unexpected happens. I’ll consider exceptional circumstances fairly, but a replacement lesson or fee waiver isn’t guaranteed.

Payment

Please pay for your lesson by the evening before or on the morning of your lesson, before we start. I’ll send your payment details when we arrange your lesson.

For 30-minute lessons or lesson packages, I’ll confirm the amount and payment method when we arrange the booking. Any fee for a late cancellation or missed lesson remains due even if it hasn’t yet been paid.

Regular weekly lessons

Your weekly lesson time is reserved for you on an ongoing basis. If you cancel one lesson, your next lesson stays on its original scheduled date. Cancelling doesn’t automatically move your regular schedule forward or guarantee a replacement lesson.

Fortnightly lessons

Fortnightly lessons are a regular commitment, and every scheduled lesson is payable whether you attend or cancel. If you need to cancel, I’ll try to arrange another time if my availability allows. If we agree a replacement time, it counts as the same paid lesson. If we can’t rearrange it, the original lesson fee remains due.

Your next fortnightly lesson stays on its original scheduled date. I don’t offer monthly lessons, so a cancellation won’t move the schedule forward or turn your fortnightly booking into a monthly one.

Keeping a regular slot

If you cancel or ask to rearrange two regular lessons in a row, or if cancellations become a regular pattern, I may end the recurring arrangement and release your lesson time to another student. I’ll let you know if this is happening. After that, you can still ask about individual lessons, subject to availability, but your regular time will no longer be held.

If I need to cancel

If I need to cancel a lesson, I’ll offer a rearranged lesson or refund the fee for that lesson.

How to let me know

Please contact me by email or message as soon as you know you can’t make your lesson. Your notice period starts when I receive your message.